01200 441911 info@dna-it.co.uk

Helix Solutions

What can we offer you?

Helix Support

Helix Support are our main IT maintenance contracts, although we do offer rates for ad-hoc support work, our focal point is helping businesses with their entire IT infrastructure and strategy. Below we have our different available options for Helix Support contracts. They range in price and in services provided, if your requirements do not fall into one of the below categories, don’t worry, we will cater to any business needs, just get in touch and we will provide a tailored quote.


Helix Support Plans & Pricing

* Server Support – This only covers one server on-site or off-site for the client. More than one server will incur further charges at a discounted rate, get in touch for more information.

Remote Support

  • Our expert support, wherever you are.
  • Click the QuickSupport link on our homepage.
  • Faster than on-site support for most issues.

Site Manual

  • One-stop document, ensuring all parties are up-to-date.
  • Allows for more efficient support to you, the client.

Guaranteed Response Time

  • From the second your issue is logged, we have 30 minutes to get in touch.
  • Log issues via phone or through our ticket system.

On-site Support

  • Our expert support, in your workplace.
  • If we cannot resolve the issue remotely, we will come to site.
  • Useful for when physical issues arise.

Server Support

  • Our expert support, extended to your server infrastructure.
  • From a small business server to a large networked server environment.

Backup & Monitoring

  • All of your Backups managed and maintained.
  • Monitoring for both the network and end-user devices.
  • Allows for pre-emptive maintenance.

Helix Management

Do you need that little bit more?

Aimed at businesses that don’t have any IT related employees, or it’s for businesses that require a more personal touch to their service.

With our Helix Management package, which is a bolt-on to your standard support package from £74.99 a month, you will get just that.

Management & IT Strategy  – We know IT, and it won’t take long before we know your IT too, therefore we will be well equipped to help you plan and strategise your IT requirements for the future.

Priority Contact – Rather than logging your support tickets with our ticket system or calling the office, you get direct contact to a Senior Engineer, who will prioritise your work.

User Administration – If you have multiple systems that you have to setup, everytime you get a new user, then we can deal with that for you. From new users to re-arranging permissions and access.

AD-HOC Support Rate

  • Competitive hourly rate for on-site support, carried out by our most senior engineers.
  • Choose the Helix Pro plan to get on-site support bundled in.


We will aim to beat any quote that you send to us. Click the button below to let us know you have a quote you wish for us to beat. One of our quote crushers will then be in contact soon!

Helix Hosting

Helix Hosting covers three different hosting plans, spread across three common hosting requirements. We have complete control over these systems, which are hosted in Manchester, UK, in a state-of-the-art datacentre facility. Our team has expert experience within the hosting environment, with some of our key employees having worked for a hosting provider for some years.


Helix Hosting Plans & Pricing

Key Features of our Helix Hosting platform:


Noisy Neighbour Protection (Helix Shared)

LVE manager ensures that noisy neighbours can’t spoil your websites performance.

1Gb/s Uplink (Helix VPS)

Powered by multiple redundant transit providers and backed by a 99.99% SLA.

Full Support (Helix Managed)

Full support from our hosting engineers, we will assist you with any problems you may come across, we will backup your server using enterprise level backup & restoration platforms. We will also actively monitor your server and services thar run on it to ensure maximum uptime possible.

Free SSLs (Helix Shared)

Encrypt your content using free SSLs provided by Comodo thanks to cPanels AutoSSL feature.

Full Control (Helix VPS)

You’re free to handle your VPS how you like. Reboot or redeploy as often as you wish. On top of this you have full rDNS control.

Blazing fast storage (Helix Managed)

Storage provided by blazing fast RAID10 locak disks/SSDs.

Looking for something else?

Cloud Software Services

We can supply a range of cloud software services such as Office365, and a variety of hosted endpoint solutions, such as Symantec or TrendMicro.

Finance Lease Hardware & Dedicated Server Rental

We can provide a range of equipment for both outright purchase, and finance lease. If the above Helix Hosting is not up to your needs, we also offer dedicated server rental.

Website Design & Management

We can offer full design and implementation for a range of different websites. This can be purchased as a bolt-on for the Helix Managed hosting plan, or a stand alone service. If you would like to learn more, then click the button below.


DNA IT Solutions

Oswaldtwistle Mills Business & Conference Centre
Pickup Street

01200 441911

Mon-Fri 9.00am to 5.00pm